Offer valid only at velvet-tees.com. All Online Warehouse Sale purchases are Final Sale. Any Online Warehouse Sale styles are not eligible for return or exchange, no exceptions.
Online Warehouse sale purchases cannot be combined with any other promotions or discounts.
Free Shipping only applies to orders $100 and more, and U.S. domestic ground shipping, no promo code necessary.
In response to COVID-19 in the state of California, shipping may be delayed.
Once you've found an item you wish to purchase, select your size and click "add to shopping bag."
Items remain in your shopping bag for the entire time you are actively shopping on the site. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
If an item is out of stock on our website, we are happy to help you find it for purchase from another retailer, if possible. Call Customer Service at 888-291-7412 so that we can provide stockist information for you.
Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account. If you do not have an account, you will be instructed to create one in order for us to complete your purchase. By creating an account, you will be able to move through the checkout process faster, store multiple addresses, view and track you Velvet purchases, manage your online returns and control your email preferences with ease. If you do not wish to register, you may also checkout as a guest.
We use industry standard Secure Sockets Layer (SSL) software, which encrypts all order information you submit through our Website, and we only use the last five digits of your credit card number when confirming an order. Of course, during order processing, we will encrypt and transmit your entire credit card number to the appropriate credit card company. We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to or loss of data.
Any additional sizing information will be noted in the description for each item. We've provided this reference to help you find the best fit, but should you have additional questions, please contact customer service for assistance at 888.291.7412 or CS@VELVET-TEES.COM.
Virtual gift cards never expire, have no fees and are redeemable at velvet-tees.com. E-Gift cards are bot redeemable in our Velvet retail stores at this time. E-Gift cards are immediately redeemable once the recipient receives the email notification. Delivery to an incorrect or invalid email address is sole responsibility of the purchaser. Velvet-tees.com is not responsible for lost or stolen e-Gift cards. E-Gift cards are not redeemable for cash.
Gift cards are not returnable. If you return any item from an order in which partial or full payment was made using a gift credit, you will receive your refund in the form of a gift card or store credit.
We accept Visa, Mastercard, American Express, Discover, velvet-tees.com gift cards and store credits as payment methods.
You can check the gift card amount by logging into YOUR ACCOUNT and viewing GIFTCARDS. If you do not have an account you can verify the amount on the Check Out page.
If you are having difficulty processing payment, please contact us at
You may redeem your discount code during the checkout process by entering your code in the field marked "PROMO CODE." With some exceptions, you may not use more than one discount code at a time.
You must have a valid credit card number at the time of checkout (for verification purposes), even if your store credit or discount code covers the entire cost of yoru purchase. Your credit card will only be charged if a balance remains on your order.
All terms, conditions and policies - including our returns policy - still apply to orders in which a discount code have been applied. In case of a return, only the amount charged to a credit card or gift card refundable, we cannot refund the discounted amount.
Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped to certain states. Taxes are calculated at the time of checkout by Ship-to Address zip code. Sales tax is not charged when purchasing a gift card.
Offer valid only at velvet-tees.com. All Online Warehouse Sale purchases are Final Sale. Any Online Warehouse Sale styles are not eligible for return or exchange, no exceptions.
Online Warehouse sale purchases cannot be combined with any other promotions or discounts.
Free Shipping only applies to orders $100 and more, and U.S. domestic ground shipping, no promo code necessary.
In response to COVID-19 in the state of California, shipping may be delayed.
You will receive email confirmation at the time you place your order. You can also check the status of your order by logging into YOUR ACCOUNT and viewing MY ORDERS.
Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "complete" and you can track your package by visiting UPS.COM and providing the tracking number provided in your shipping confirmation email.
Returns Policy
If you are not 100% satisfied with your Velvet-tees.com order, you can return your order for a refund within 30 days of purchase. Returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Velvet-tees.com will reject all returned merchandise showing signs of wear, washing, odors, stains, or pet hair. Refunds will not be issued on rejected returns and merchandise will be returned to the customer.
A fee of $5.00 will be deducted from your refund when using the provided USPS return label.
Please note that shipping charges are non-refundable.
Items marked FINAL SALE cannot be exchanged or returned at any time.
COVID-19 POLICY
Any online orders placed between February 10, 2020 & June 10, 2020 will have a 60 days upon the order shipment date to return.
Your refund will be processed in the same form as the original purchase. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed. Merchandise received after the 30 day return policy, with prior approval, will be issued a store credit. Original shipping costs are non-refundable.
Upon receipt of returned goods, Velvet-tees.com reserves the right to deny refund if the merchandise does not meet our return policy requirements.
We only accept returns that were purchased on Velvet-tees.com. We will not accept Velvet Boutique purchases and Velvet by Graham & Spencer merchandise that was purchased at any other retailers.
To exchange an item, please return the item you wish to exchange and place a new order on velvet-tees.com. For assistance, please contact us at CS@VELVET-TEES.COM.
Price Adjustments may only be issued in the original tender within 5 days of the ship date. If we permanently reduce the price of an item you purchased, upon request, we will be glad to offer a price adjustment. The item must be the same color and size and must be in stock.
Please note that we can only make one sale adjustment per item. Sale items are not eligible for adjustments after it has been further marked down.
Contact our Customer Service Department at CS@VELVET-TEES.COM or call 888-291-7412 for inquires or further information.
Shipping Info
All orders are shipped and delivered via UPS and USPS on business days only (Monday - Friday) excluding holidays. At this time, we do not offer Saturday delivery.
Velvet ships within the Continental US, Hawaii, Alaska, and Puerto Rico. Orders shipped to PO boxes must be sent via our Standard Ground option. For information about International Shipping, please contact us at CS@VELVET-TEES.COM
Ground orders are not always shipped on the same day they are placed; please allow 1-2 business days for an order to be processed before it is shipped. Orders are not processed or shipped on weekends or national holidays.
Expedited orders (2nd Day and Next Day) placed after 12 pm PST will ship the following business day. Expedited orders placed before 12 pm PST ship same day.
Free Shipping on orders over $250
Ground / $5.00 /5 - 10 Business Days
UPS 2nd Day Air / $15.00 / 2 Business Days
UPS Next Day Air / $20.00 / 1 Business Day
Velvet by Graham & Spencer has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service.
International shipping is currently available from Velvet by Graham & Spencer. Our third party vendor, International Checkout, will ship to many destinations around the world including APO / FPO addresses. We currently are unable to ship to the following countries: Australia, Belgium, France, Germany, Greece, Italy, Netherlands, New Zealand, Russia, Spain, Switzerland, UK.
All inquiries regarding your international order should be directed to International Checkout at:
SUPPORT@INTERNATIONALCHECKOUT.COM
Please visit the INTERNATIONAL CHECKOUT CUSTOMER SERVICE page for more information and phone numbers in your area.
All of our online orders will now ship in recyclable boxes and, if you send a return back in the original packaging, we'll recycle it for you. We've also switched to biodegradable tape, so no need to pull that off before popping your box in the appropriate bin.
Don't need or want your purchase wrapped in tissue? No problem. Just tell us at checkout and we'll happily skip.
No more pre-printed Return Labels. We've moved this part of your shopping experience online. This way, we only print a label if you need one.
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